November 10, 2015

Customer notification: scheduled platform maintenance

Dear customer,

On Saturday 14th November from 5am EST – 9am EST the website will be unavailable for scheduled maintenance.

During this time content will not be accessible. We apologize in advance for any inconvenience this may cause.


Nature Publishing Group/ Palgrave Macmillan

WileyOnline Site Down

October 22, 2015


Wiley Online is not functioning normal: Site is timing out & and says ‘slow connection.”

FindText@UR & ScienceDirect Error

October 12, 2015

When clicking FullText@UR to link to a full text article through ScienceDirect some users

are receiving an error. We are working with Serials Solutions & ScienceDirect to understand why

this is occurring & how to come up with a resolution.

Sorry, your request can not be processed due to a system problem. Contact the Help Desk if the problem persists. [SD-009]

No remote access to ACS Publications

September 30, 2015

ACS put a block on UR(MC) IPs.

Working with RCL to get offsite access restored.

FindText@UR Not working in Google Scholar

August 25, 2015

Google Scholar Full-Text Link Disruption

Due to an improvement in how the University of Rochester sends Google Scholar our journal holdings, there is a temporary disruption in the availability of these links. Once Google Scholar processes our new holdings files, the links will return and operate normally.

Journal of Bone & Joint Surgery Web Interface Errors

May 19, 2015

Problem fixed.

Full text content is working but there are interface/script errors on the JBJS website.

Contacted Publisher.




Silverchair is down affecting JAMA, AccessMedicine… etc.

May 11, 2015

Access restored.

Silverchair is still not working.

I’ll update as soon as I hear maintenance is completed.


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